CRM FEATURES GUIDE
What Should a Modern CRM Actually Do?
Not all CRMs are built equal. Here's what the best sales teams rely on — and deep guides on how each feature works in practice.
See Vedain's full feature listPIPELINE MANAGEMENT
🔀Pipeline Management
Track every deal from first touch to close. Drag-and-drop stages, deal values, close dates, and win probability.
LEAD MANAGEMENT
📋Lead Management
Capture, qualify, score, and route leads automatically. Never lose an inquiry from IndiaMART, web forms, or LinkedIn.
AI & AUTOMATION
🤖AI & Automation
AI deal coaching, lead assignment rules, follow-up triggers, and workflow automation that runs while your team focuses on selling.
EMAIL & CAMPAIGNS
✉️Email & Campaigns
Send tracked email campaigns, build multi-step sequences, and see exactly who opened, clicked, and replied — without leaving your CRM.
WHATSAPP INTEGRATION
💬WhatsApp Integration
Send, receive, and log every WhatsApp conversation directly inside your CRM deal timeline. Essential for India and UAE markets.
REPORTING & ANALYTICS
📊Reporting & Analytics
Win rates, pipeline velocity, stage conversion, and team performance — real sales metrics, not generic dashboards.
CONTACT & ACCOUNT MANAGEMENT
👥Contact & Account Management
A full activity timeline per contact — every email, call, note, and WhatsApp message in one view. No more switching between apps.
EVERYTHING IN ONE PLACE
Every feature. One price.
Vedain includes all of the above — pipeline, leads, AI, email campaigns, WhatsApp, and reporting — at $10/user/month.