Your WhatsApp. Your CRM. One Place.
Indian buyers live on WhatsApp. Vedain lets you send, receive, and track every WhatsApp conversation from your CRM — with full team visibility and no missed leads.
Sound familiar?
These are the problems Vedain was built to solve.
Leads arriving on personal WhatsApp, invisible to the team
When sales reps use their personal WhatsApp for business, the company has no visibility into conversations, follow-ups, or deal status. When the rep leaves, the customer history leaves too.
No follow-up system after the first WhatsApp message
Most Indian sales teams send one WhatsApp and wait. Without a CRM-driven follow-up sequence, 80% of leads who don't respond to the first message are never contacted again.
No way to report on WhatsApp-sourced revenue
When WhatsApp conversations are disconnected from the sales pipeline, there's no data on how many leads came from WhatsApp, what they converted to, or what revenue they generated.
Everything your industry needs, out of the box
No lengthy configuration. Your pipeline, fields, and workflows are ready when you sign up.
WhatsApp Messaging from Contact Records
Send and receive WhatsApp messages directly from any Vedain contact record without switching apps or copying numbers. Every message — sent or received — logs to the contact timeline so any team member can see the full conversation history before their next touchpoint. Template messages approved for WhatsApp Business API let you send product brochures, payment links, and appointment confirmations at scale without manually typing each one. Message delivery and read receipts are visible in the contact record so your team knows exactly who has engaged.
WhatsApp Lead Capture & Auto-Assign
When a new buyer messages your WhatsApp Business number, Vedain automatically creates a contact record and assigns the lead to the right team member based on your rules. Source tracking records which campaign, QR code, or referral link generated each WhatsApp lead so you know which channels are working. First-response time is tracked and reported so managers can see whether the team is hitting their target of responding within 30 minutes. New WhatsApp leads also trigger an immediate push notification to the assigned rep so no inquiry waits more than minutes.
Multi-Agent WhatsApp Team Inbox
Multiple sales reps share a single WhatsApp Business number in Vedain — with each conversation routed to the right agent and never visible to the whole team at once. Managers have a unified inbox view showing all active conversations, overdue follow-ups, and unassigned messages so nothing falls through the cracks. Conversation handoffs between agents are instant — the new agent sees the full history and picks up without asking the customer to repeat themselves. The team inbox replaces unofficial WhatsApp group workarounds with a professional, auditable system.
WhatsApp Campaigns & Bulk Messaging
Send bulk WhatsApp campaigns to segmented contact lists for product launches, festival offers, and follow-up blasts — directly from Vedain. Personalise each message with the contact's name, company, and deal details so bulk messages feel individual. Opt-out management is automatic — contacts who reply "STOP" are removed from future campaigns and flagged in the CRM. Campaign analytics show delivery rate, read rate, and reply rate so you can optimise your WhatsApp marketing with real data.
Your pipeline, pre-configured
Sign up and find these stages already set up and ready to use.
Our entire sales team was on personal WhatsApp. Vedain gave us one shared inbox, a proper pipeline, and finally — data. Revenue from WhatsApp leads is up 60%.— Business Owner, D2C Brand, Bangalore
Frequently asked questions
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