Hospitality CRM — Win Group Bookings & Build Loyalty
Vedain helps hotels, restaurants, and venues manage every event inquiry, corporate account, and VIP guest relationship without losing a single booking.
Sound familiar?
These are the problems Vedain was built to solve.
MICE inquiries managed in email with no follow-up system
Group booking inquiries arrive from multiple channels and require 4–6 follow-up touches before conversion. Without a pipeline, event coordinators lose track and competitors win the business.
Corporate rate agreements lost between team members
When a corporate account's preferred rates and contact history live in one person's inbox, staff turnover means starting relationships from scratch every time.
VIP guests treated like first-time visitors
A returning VIP who has to repeat their preferences at check-in has a worse experience than they expect. Without a preference log, personalisation is impossible at scale.
Everything your industry needs, out of the box
No lengthy configuration. Your pipeline, fields, and workflows are ready when you sign up.
Event & Group Inquiry Pipeline
Track every MICE inquiry from initial contact through site visit, proposal, and contract signing in one pipeline — no more chasing an inquiry in a three-week email thread. Each inquiry record captures event type, expected guest count, date, and budget alongside all prior communications and site visit notes. Stage-based reminders fire when a proposal has been open for 48 hours without a response so your team follows up at exactly the right moment. The pipeline report shows projected event revenue by month so revenue management always has a forward-looking view.
Corporate Account Management
Manage corporate rate agreements, volume commitments, and key contacts at each company account in one place — so any team member can pick up a corporate booking with full context. Custom fields store the negotiated daily rate, room block size, blackout dates, and contract renewal date for each corporate account. A renewal reminder 90 days before the contract end date ensures your team re-signs accounts before competitors approach them. Activity logs capture every corporate interaction — site inspections, rate reviews, and event bookings — in a single timeline.
VIP Guest Preferences Log
Record room preferences, dietary requirements, and anniversary dates so every VIP stay feels personally tailored — without relying on one staff member's memory. Preferences are stored on the contact record and visible to any front-desk or reservations team member before the guest arrives. Automated birthday and anniversary reminders trigger a task to reach out with a personalised offer so your loyalty programme feels genuinely human. Notes from previous stays feed directly into the pre-arrival briefing, making every return visit seamless.
Proposal & Contract Tracking
Generate branded event proposals, track their acceptance status, and log contract signing dates on the timeline — all without a separate proposal tool. Vedain's quote builder lets your events team create detailed proposals with room blocks, F&B packages, and AV requirements in minutes. Track whether the client has opened the proposal and trigger an automated follow-up if it sits unread for 48 hours. Signed contracts attach to the deal record so nothing is lost and the operations team always has the latest version.
Your pipeline, pre-configured
Sign up and find these stages already set up and ready to use.
Our events team books 40% more MICE events since we started managing every inquiry in Vedain instead of email threads.— Director of Sales, 5-Star Hotel, Abu Dhabi
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