Resolve faster, delight every customer.
Create, assign, and track support tickets linked to your CRM contacts and accounts. Set priorities, enforce SLAs, and give your team full context on every issue.
Included in every plan. Cancel anytime.
Resolve faster, delight every customer.
Email-to-ticket, a customer portal, an embeddable widget and one-click escalation from live chat — every request lands in one queue with SLA deadlines, auto-assignment and canned responses. Tickets link to the CRM contact and lead, so support sees the deal context and sales sees the support history.
SLAs, CSAT and reporting built in
Define response and resolution SLAs by priority, measure satisfaction with post-resolution surveys, and track agent performance, volume trends and breach rates on the reporting dashboard.
Part of Vedain, not bolted on
Support Ticketing works on the same records, permissions and reports your team already uses — one platform, one price.
Questions
Go deeper on support
Turn it on this afternoon.
Support Ticketing is ready in every Vedain workspace. New here? Start with support and grow into the rest of the platform.
No credit card for the trial. Cancel from the same screen you enabled it.