Resolve faster, delight every customer.
Create, assign, and track support tickets linked to your CRM contacts and accounts. Set priorities, enforce SLAs, and give your team full context on every issue.
What you get
- Ticket creation & assignment
- Priority & status tracking
- SLA management & escalation
- Customer portal for self-service
- Linked to contacts & accounts
Every channel becomes a ticket
Email-to-ticket, a customer portal, an embeddable widget and one-click escalation from live chat — every request lands in one queue with SLA deadlines, auto-assignment and canned responses. Tickets link to the CRM contact and lead, so support sees the deal context and sales sees the support history.
SLAs, CSAT and reporting built in
Define response and resolution SLAs by priority, measure satisfaction with post-resolution surveys, and track agent performance, volume trends and breach rates on the reporting dashboard.
Frequently asked questions
Can customers submit tickets without an account?
Yes — via the public portal, the widget or plain email. Vedain creates the customer record automatically and links it to your CRM contacts by email.
How does live chat escalation work?
Agents convert any chat to a ticket in one click — the full transcript lands in the ticket description and the two stay cross-linked. Visitors can also raise tickets themselves from the chat widget.
Does it support SLA tracking?
Yes — first-response and resolution deadlines by priority, with visual countdowns, breach flags and SLA reporting per agent and per category.
Support Ticketing, included in one flat price
Every Vedain feature from $10 / user / month. No add-ons, no tiers.