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Intelligence & Automation · included in every plan

Resolve faster, delight every customer.

Create, assign, and track support tickets linked to your CRM contacts and accounts. Set priorities, enforce SLAs, and give your team full context on every issue.

Updated September 2026 · From $10/user/month

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Support Ticketing in Vedain CRM
IncludedIn every plan — no add-on pricing, no feature gates
01Open the channels — Email-to-ticket, portal, widget and live-chat escalation.
02Work the queue — SLA timers, auto-assignment, canned responses and internal notes.
03Measure quality — CSAT surveys and agent performance reports built in.
Every channel becomes a ticket

Resolve faster, delight every customer.

Email-to-ticket, a customer portal, an embeddable widget and one-click escalation from live chat — every request lands in one queue with SLA deadlines, auto-assignment and canned responses. Tickets link to the CRM contact and lead, so support sees the deal context and sales sees the support history.

01Open the channelsEmail-to-ticket, portal, widget and live-chat escalation.
02Work the queueSLA timers, auto-assignment, canned responses and internal notes.
03Measure qualityCSAT surveys and agent performance reports built in.
What you get

SLAs, CSAT and reporting built in

Define response and resolution SLAs by priority, measure satisfaction with post-resolution surveys, and track agent performance, volume trends and breach rates on the reporting dashboard.

Ticket creation & assignment
Priority & status tracking
SLA management & escalation
Customer portal for self-service
Linked to contacts & accounts
Support Ticketing — inside the product

Part of Vedain, not bolted on

Support Ticketing works on the same records, permissions and reports your team already uses — one platform, one price.

Reports & AnalyticsData-driven decisions, every day.Custom DashboardsYour KPIs, your way.Workflows & AutomationPut repetitive work on autopilot.AI Agent MarketplaceConnect 30+ AI tools in one click.All 27 features

Questions

Can customers submit tickets without an account?Yes — via the public portal, the widget or plain email. Vedain creates the customer record automatically and links it to your CRM contacts by email.
How does live chat escalation work?Agents convert any chat to a ticket in one click — the full transcript lands in the ticket description and the two stay cross-linked. Visitors can also raise tickets themselves from the chat widget.
Does it support SLA tracking?Yes — first-response and resolution deadlines by priority, with visual countdowns, breach flags and SLA reporting per agent and per category.
Guides & resources

Go deeper on support

How to Create Support Desk Tickets from Live Chat ConversationsHelp articleHow to Set Up Your Customer Support Desk in Vedain CRMHelp articleHow to Manage Support Tickets in Vedain CRMHelp article10 Best Help Desk Software Options for Small Business in 202618 min read11 Best CRM for Ecommerce in 202621 min readCRM Invoice Generation with Multi-Currency Support: Bill Clients in INR, AED, and USD from One Place6 min read
Knowledge Base

Learn more about Support Ticketing

Guides and best practices from our knowledge base.

Features & Modules

How to Configure the AI Chat Assistant with Your Business Knowledge

Give Vedain's AI chat assistant your business knowledge in minutes: write it yourself or let AI draft it. It answers only from your facts, 24/7.

3 min read
How-To Guides

How to Create Support Desk Tickets from Live Chat Conversations

Turn any live chat into a support ticket with one click. The full transcript travels with it — no repeating, no copy-pasting, no dropped context.

3 min read
How-To Guides

Canned Replies, File Attachments and the Pre-chat Form in Vedain Live Chat

Fast, consistent answers win chats. Vedain's canned replies let agents insert saved answers in one keystroke, both sides of the conversation can share files, and the pre-chat form captures the visitor details your team needs before the first message is sent.

3 min read
Browse all guides

Turn it on this afternoon.

Support Ticketing is ready in every Vedain workspace. New here? Start with support and grow into the rest of the platform.

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