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Communication · included in every plan

Meet your customers where they already are.

A complete WhatsApp Business suite inside your CRM: two-way chat, broadcast campaigns, chatbot flows, automations, templates and delivery analytics — every message on the contact record.

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WhatsApp in Vedain CRM
IncludedIn every plan — no add-on pricing, no feature gates
01Register or connect your WABA — Guided WhatsApp Business registration inside the CRM — or
02Chat, broadcast and automate — Team inbox for two-way conversations, template campaigns to
03Measure and follow up — Delivery dashboard tracks sent/delivered/read per campaign; every
The full WhatsApp stack, not just an inbox

Meet your customers where they already are.

Vedain ships the whole suite: a shared team inbox where every conversation lands on the contact record; broadcast campaigns that send approved templates to filtered segments with per-message delivery tracking; a no-code chatbot builder for welcome flows, FAQs and lead capture; keyword automations and quick replies for instant responses; and a template manager that submits to Meta and tracks approval status. All of it linked to the same leads, deals and tickets your team already works.

01Register or connect your WABAGuided WhatsApp Business registration inside the CRM — or connect an existing account via Twilio, Anantya or Advanzala.
02Chat, broadcast and automateTeam inbox for two-way conversations, template campaigns to whole segments, and chatbot flows that answer around the clock.
03Measure and follow upDelivery dashboard tracks sent/delivered/read per campaign; every conversation lives on the CRM contact for follow-up.
What you get

Campaigns and chatbots that respect the rules

WhatsApp allows free-form replies for 24 hours after a customer message; outside that window only approved templates can be sent. Vedain handles both automatically — the inbox tells you which applies, campaigns only ever send approved templates, and the bot hands off to a human (with full context) whenever a conversation needs one. Delivery analytics show exactly what arrived, was read, or failed.

Official WhatsApp Business API (Meta Cloud)
Two-way team inbox — every chat on the contact record
Broadcast campaigns to segments with delivery analytics
No-code chatbot builder for auto-replies and flows
Automations & quick replies triggered by keywords and events
Template manager with Meta approval tracking
Delivery dashboard: sent, delivered, read, failed
Guided WABA registration from inside the CRM
WhatsApp — inside the product
Pricing

Transparent, pay-for-what-you-send.

WhatsApp Business is priced separately from the CRM seat because Meta charges per conversation. No markup games — transparent rates, prepaid credits.

₹1,500one-time WABA registration & setup
₹1,000/moplatform fee — includes 1 admin + 5 users. Additional users ₹250/user/month
₹0.14–₹0.98per message by Meta category (service replies free)

Marketing ₹0.98 · Utility ₹0.14 · Authentication ₹0.14 · Service conversations free. Prepaid credits from ₹5,000, billed in INR, USD or AED. +18% GST on Indian billing.

See full platform pricing →

Part of Vedain, not bolted on

WhatsApp works on the same records, permissions and reports your team already uses — one platform, one price.

Email InboxSend and track from inside your CRM.Email CampaignsAutomate your outreach at scale.Email WarmupLand in the inbox, not spam.Live ChatAI answers first. Your team takes over when it matters.All 27 features

Questions

Which WhatsApp providers are supported?Vedain works with Meta Cloud API vendors including Twilio, Anantya and Advanzala — connect an existing account, or use the guided registration to set up a new WhatsApp Business account from inside the CRM.
What can the chatbot builder do?Welcome flows, FAQ answers, keyword-triggered replies, lead-capture questions and menu-style navigation — built visually, no code. When a conversation needs a human, the bot hands off to the team inbox with the full history attached.
How do WhatsApp campaigns work?Pick an approved template, choose a segment of contacts, and send — Vedain tracks sent, delivered, read and failed per recipient on the campaign dashboard. Replies flow back into the two-way inbox and onto the contact record.
What is the 24-hour session window?WhatsApp allows free-form replies for 24 hours after a customer message; outside that window you send pre-approved templates. Vedain handles both and tells you which applies in the inbox.
What does WhatsApp messaging cost?A one-time ₹1,500 registration, ₹1,000/month platform fee (1 admin + 5 users included; additional users ₹250/user/month), plus Meta's per-message rates: marketing ₹0.98, utility and authentication ₹0.14, service replies free. Credits are prepaid from ₹5,000 with INR, USD and AED billing.
Guides & resources

Go deeper on whatsapp

WhatsApp Business Marketing for Indian SMBs: Strategy, Templates, and ROIHelp articleHow to Follow Up with Real Estate Leads on WhatsApp Without Sounding Pushy8 min readHow to Use WhatsApp for B2B Sales in India: A Complete Guide6 min readWhatsApp CRM Integration: How to Connect WhatsApp to Your CRM (2024 Guide)6 min read

Turn it on this afternoon.

WhatsApp is ready in every Vedain workspace. New here? Start with whatsapp and grow into the rest of the platform.

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