Meet your customers where they already are.
Connect your WhatsApp Business account and manage conversations directly inside Vedain. Use pre-approved templates for broadcasts and follow-ups.
What you get
- WhatsApp Business API integration
- Two-way conversation management in CRM
- Pre-approved message templates
- Template library with quick send
- Conversation history linked to contacts
Real conversations, inside the CRM
Connect your WhatsApp Business account and every message — inbound and outbound — lives on the contact record. Reply from the contact page or the unified Live Chat inbox, use pre-approved templates for messages outside the 24-hour window, and never lose a conversation to a personal phone again.
Broadcasts and automation
Send template broadcasts to segments with delivery analytics, wire WhatsApp messages into workflow automations, and route inbound messages to support tickets when they need follow-up.
Frequently asked questions
Which WhatsApp providers are supported?
Vedain works with Meta Cloud API vendors including Twilio, Anantya and Advanzala — connect the account you already have or we will help you set one up.
What is the 24-hour session window?
WhatsApp allows free-form replies for 24 hours after a customer message; outside that window you send pre-approved templates. Vedain handles both and tells you which applies.
Can multiple teammates share one WhatsApp number?
Yes — conversations arrive in a shared inbox where any permitted teammate can reply, with the full history visible on the contact record.
WhatsApp, included in one flat price
Every Vedain feature from $10 / user / month. No add-ons, no tiers.