AI answers first. Your team takes over when it matters.
Put a chat widget on your website in one line of code. An AI assistant trained on your business answers instantly, hands off to your agents when needed, and every conversation becomes a lead in your CRM.
What you get
- One-line embeddable website widget
- AI assistant trained on your business — generate knowledge from your website in one click
- Real-time agent workspace with typing indicators & canned replies
- Round-robin routing, business hours & proactive chat
- File attachments, custom pre-chat form & CSAT ratings
- Convert chats to Support Desk tickets with full transcript
- Auto-creates leads — conversations linked to contact & lead records
AI answers first, your team closes
The assistant is trained on your business — write your pricing, FAQs and policies once, or generate the knowledge from your website in one click. It answers instantly 24/7, asks your qualification questions naturally, and hands off to your team the moment a conversation needs a human. Every chat with an email becomes a lead with the full transcript attached.
Built for conversion, not just support
Starter question chips remove the blank-box problem, proactive triggers open the chat on your pricing page, and quick-reply buttons like "Book a demo" take visitors straight to your calendar at peak interest. Support issues convert to tickets with one click — transcript included.
Frequently asked questions
How does the AI know about my business?
You give it knowledge in Settings — pricing, FAQs, policies — or click "Generate from my website" and review the draft. The assistant answers only from that content and hands off when it is not sure, so it never invents prices or policies.
What happens when a visitor asks for a human?
Phrases like "talk to a human" or "contact support" immediately flag the conversation for your team, notify agents, and tell the visitor help is coming. Agents see the full transcript and visitor context before replying.
Do chats become leads automatically?
Yes — the pre-chat form captures name and email, and every conversation creates or matches a lead with the transcript, source page and any qualification answers attached.
Can I install it on any website?
Yes — it is one script tag that works on WordPress, Shopify, Webflow, Wix, Squarespace or custom code, and loads asynchronously so it never slows your site.
Live Chat, included in one flat price
Every Vedain feature from $10 / user / month. No add-ons, no tiers.