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Communication · included in every plan

Answer in seconds. Even at 2am.

Vedain Live Chat answers with AI on first contact, hands the conversation to a human the moment it matters, and files everything — visitor, page journey, transcript, ticket — into the CRM you already run.

Updated September 2026 · From $10/user/month

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Live Chat in Vedain CRM
AI firstAnswers grounded in your pricing, docs and policies
One queueOpen, Needs human, Mine, Unassigned, Resolved
Lead-linkedEvery chat attached to the Vedain lead record
1 lineScript tag install, live on every page
AI answers first, your team closes

AI answers first. Your team takes over when it matters.

The assistant is trained on your business — write your pricing, FAQs and policies once, or generate the knowledge from your website in one click. It answers instantly 24/7, asks your qualification questions naturally, and hands off to your team the moment a conversation needs a human. Every chat with an email becomes a lead with the full transcript attached.

01Install the widgetOne script tag on any site; brand it and set the pre-chat form.
02AI answers firstTrained on your business, it answers instantly, qualifies and books — and hands off when needed.
03Every chat becomes a leadTranscript, source and qualification land on the CRM record automatically.
What you get

Built for conversion, not just support

Starter question chips remove the blank-box problem, proactive triggers open the chat on your pricing page, and quick-reply buttons like "Book a demo" take visitors straight to your calendar at peak interest. Support issues convert to tickets with one click — transcript included.

One-line embeddable website widget
AI assistant trained on your business — generate knowledge from your website in one click
Real-time agent workspace with typing indicators & canned replies
Round-robin routing, business hours & proactive chat
File attachments, custom pre-chat form & CSAT ratings
Convert chats to Support Desk tickets with full transcript
Auto-creates leads — conversations linked to contact & lead records
Live Chat — inside the product

Part of Vedain, not bolted on

Live Chat works on the same records, permissions and reports your team already uses — one platform, one price.

Email InboxSend and track from inside your CRM.Email CampaignsAutomate your outreach at scale.Email WarmupLand in the inbox, not spam.WhatsAppMeet your customers where they already are.All 27 features

Questions

How does the AI know about my business?You give it knowledge in Settings — pricing, FAQs, policies — or click "Generate from my website" and review the draft. The assistant answers only from that content and hands off when it is not sure, so it never invents prices or policies.
What happens when a visitor asks for a human?Phrases like "talk to a human" or "contact support" immediately flag the conversation for your team, notify agents, and tell the visitor help is coming. Agents see the full transcript and visitor context before replying.
Do chats become leads automatically?Yes — the pre-chat form captures name and email, and every conversation creates or matches a lead with the transcript, source page and any qualification answers attached.
Can I install it on any website?Yes — it is one script tag that works on WordPress, Shopify, Webflow, Wix, Squarespace or custom code, and loads asynchronously so it never slows your site.
Guides & resources

Go deeper on live chat

AI Chatbot vs Live Chat: Which Does Your Website Need?12 min readHow a Website Chat Widget Becomes Your Best Lead Generation Channel11 min readHow to Add Live Chat to Your Website (5-Minute Setup Guide)11 min readLive Chat Routing, Business Hours and Proactive Chat in VedainHelp articleMeasuring Live Chat Quality: CSAT Ratings and Analytics in VedainHelp articleHow to Set Up Live Chat on Your Website with VedainHelp article
Knowledge Base

Learn more about Live Chat

Guides and best practices from our knowledge base.

Features & Modules

How to Configure the AI Chat Assistant with Your Business Knowledge

Give Vedain's AI chat assistant your business knowledge in minutes: write it yourself or let AI draft it. It answers only from your facts, 24/7.

3 min read
How-To Guides

How to Create Support Desk Tickets from Live Chat Conversations

Turn any live chat into a support ticket with one click. The full transcript travels with it — no repeating, no copy-pasting, no dropped context.

3 min read
How-To Guides

Canned Replies, File Attachments and the Pre-chat Form in Vedain Live Chat

Fast, consistent answers win chats. Vedain's canned replies let agents insert saved answers in one keystroke, both sides of the conversation can share files, and the pre-chat form captures the visitor details your team needs before the first message is sent.

3 min read
Browse all guides

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