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Sales & CRM · included in every plan

Build lasting relationships.

Maintain a 360° view of every person and company you work with — linked to their deals, emails, and history.

Updated September 2026 · From $10/user/month

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Contacts & Accounts in Vedain CRM
IncludedIn every plan — no add-on pricing, no feature gates
01Build the database — Import or create contacts, link them to accounts, and enrich missing
02See every interaction — Emails, calls, WhatsApp, chats, tickets and meetings collect on th
03Segment and act — Tags, filters and bulk actions turn the database into campaign audiences
People and companies, properly linked

Build lasting relationships.

Contacts connect to accounts, accounts roll up every contact, deal, invoice and conversation under the company. Enrichment fills missing titles, companies and phone numbers from ContactOut, Apollo or Proxycurl with automatic fallback across providers.

01Build the databaseImport or create contacts, link them to accounts, and enrich missing data with one click.
02See every interactionEmails, calls, WhatsApp, chats, tickets and meetings collect on the record automatically.
03Segment and actTags, filters and bulk actions turn the database into campaign audiences and call lists.
What you get

Every interaction on the record

Emails sync two-way, calls log automatically, WhatsApp threads live on the contact, live-chat transcripts attach themselves, and support tickets cross-link — open any contact and see the entire relationship, not a fragment of it.

Link contacts to company accounts
Full communication history
Custom fields per contact
Import from CSV or other CRMs
Enrich contact data automatically
Contacts & Accounts — inside the product

Part of Vedain, not bolted on

Contacts & Accounts works on the same records, permissions and reports your team already uses — one platform, one price.

Leads ManagementNever lose a prospect again.Lead AutomationRoute, score, and act — automatically.Deals & PipelineVisualize and close your pipeline.Tasks & ActivitiesStay on top of every follow-up.All 27 features

Questions

What is the difference between leads and contacts?Leads are unqualified prospects; contacts are people you have a working relationship with, linked to accounts (companies). Convert a lead once qualified and the history carries over.
Can I see all activity for a company in one place?Yes — the account view aggregates every linked contact's emails, deals, tickets, invoices and meetings into one company-level timeline.
How does data enrichment work?One click queries your connected providers (ContactOut, Apollo, Proxycurl) in order until one returns data — titles, emails, phones and company details fill in automatically.
Guides & resources

Go deeper on contacts

How to Import Your Contacts from Excel into a CRM (Without Losing Data)6 min read10 Simple Contact Management Software Tools for 202615 min readSoftware Contact Management: Features, Benefits & Top Picks14 min readContact Management Vs CRM: Differences And When To Use Them8 min read16 Best Contact Management Software for Sales Teams (2026)24 min readCRM Contact Management Features: Complete 2026 Checklist17 min read
Knowledge Base

Learn more about Contacts & Accounts

Guides and best practices from our knowledge base.

Features & Modules

How to Configure the AI Chat Assistant with Your Business Knowledge

Give Vedain's AI chat assistant your business knowledge in minutes: write it yourself or let AI draft it. It answers only from your facts, 24/7.

3 min read
How-To Guides

How to Create Support Desk Tickets from Live Chat Conversations

Turn any live chat into a support ticket with one click. The full transcript travels with it — no repeating, no copy-pasting, no dropped context.

3 min read
How-To Guides

Canned Replies, File Attachments and the Pre-chat Form in Vedain Live Chat

Fast, consistent answers win chats. Vedain's canned replies let agents insert saved answers in one keystroke, both sides of the conversation can share files, and the pre-chat form captures the visitor details your team needs before the first message is sent.

3 min read
Browse all guides

Turn it on this afternoon.

Contacts & Accounts is ready in every Vedain workspace. New here? Start with contacts and grow into the rest of the platform.

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