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Communication · included in every plan

Call, log, and follow up — without leaving your CRM.

Make calls directly from Vedain with our browser-based Twilio dialer. Every call is automatically logged against the contact with duration, notes, and outcome.

Updated September 2026 · From $10/user/month

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Dialer & Call Logs in Vedain CRM
IncludedIn every plan — no add-on pricing, no feature gates
01Connect telephony — Twilio, Acefone, UROperator or Ozonetel.
02Click to call — Any number in the CRM dials from the browser; calls log automatically.
03Run campaigns — Queued lists, auto-dial pacing, dispositions and retries.
Call from where the context is

Call, log, and follow up — without leaving your CRM.

Click any phone number to call through the browser — no desk phone, no dialing. Calls log automatically against the lead or contact with duration, notes and outcome tags, and recordings and history live on the record timeline.

01Connect telephonyTwilio, Acefone, UROperator or Ozonetel.
02Click to callAny number in the CRM dials from the browser; calls log automatically.
03Run campaignsQueued lists, auto-dial pacing, dispositions and retries.
What you get

Volume calling, organized

Calling campaigns queue lists with auto-dialer pacing, dispositions and retry scheduling for no-answers. Telephony works with Twilio, Acefone, UROperator and Ozonetel, plus Aircall integration for existing call-center setups.

Browser-based calling via Twilio
Auto-log calls to contacts and leads
Call notes and outcome tagging
Call history in contact timeline
Aircall integration for existing call centre setups

Part of Vedain, not bolted on

Dialer & Call Logs works on the same records, permissions and reports your team already uses — one platform, one price.

Email InboxSend and track from inside your CRM.Email CampaignsDesign beautiful emails and automate the follow-up.Email WarmupEmail warmup done safely, built into your CRM.Live ChatAI answers first. Your team takes over when it matters.All 29 features

Questions

What do I need to start calling?A supported telephony account (Twilio is the fastest to set up) connected in Settings — then every phone number in the CRM becomes click-to-call.
Are calls logged automatically?Yes — duration, direction, outcome and notes save to the record without manual entry, and missed inbound calls create follow-up visibility.
Can I run outbound calling campaigns?Yes — build a list, set pacing and retry rules, and work through it with the auto-dialer while dispositions keep the list clean.
Guides & resources

Go deeper on dialer

How to Set Up and Run a Calling Campaign in Vedain CRMHelp articleFreshsales vs Pipedrive: Which CRM Works Better for Small Sales Teams in India?6 min readCRM SaaS Explained: 8 Best Platforms to Compare in 202612 min readGetting Started with Data Health: Scan and Clean Your CRM DataHelp article8 Best CRMs for Travel Agencies in 202613 min read8 Best CRMs for Accountants in 202614 min read
Knowledge Base

Learn more about Dialer & Call Logs

Guides and best practices from our knowledge base.

How-To Guides

Stop Bounces with the Campaign Verification Guard

Every email campaign in Vedain has a Deliverability guard. It checks recipients when the campaign starts and skips addresses that would bounce, before they can hurt your sender reputation. Here’s how to set it, where skipped people appear, and how to prepare a big send.

4 min read
How-To Guides

AI Enrichment and Inbox Intelligence: What They Do and What They Cost

Data Health’s AI tools fill in details the free rules can’t: company facts from websites, seniority from job titles, and updates hidden in email replies. Company profile and Job-title intelligence share a one-time free allowance and then a simple flat price per run; Inbox intelligence is charged only for records it updates. You always see the price before anything runs.

6 min read
How-To Guides

AI Enrichment Pricing: The One-Time Free Allowance and Flat Pack Fees

AI enrichment has deliberately simple pricing: a one-time free allowance to try it, then one flat price per run based on how many records that run fills — never per field, and never a surprise. This guide explains the allowance, the pack tiers, how records are counted, how it is billed, and the questions people ask most.

5 min read
Browse all guides

Turn it on this afternoon.

Dialer & Call Logs is ready in every Vedain workspace. New here? Start with dialer and grow into the rest of the platform.

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