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Communication · included in every plan

Call, log, and follow up — without leaving your CRM.

Make calls directly from Vedain with our browser-based Twilio dialer. Every call is automatically logged against the contact with duration, notes, and outcome.

Updated September 2026 · From $10/user/month

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Dialer & Call Logs in Vedain CRM
IncludedIn every plan — no add-on pricing, no feature gates
01Connect telephony — Twilio, Acefone, UROperator or Ozonetel.
02Click to call — Any number in the CRM dials from the browser; calls log automatically.
03Run campaigns — Queued lists, auto-dial pacing, dispositions and retries.
Call from where the context is

Call, log, and follow up — without leaving your CRM.

Click any phone number to call through the browser — no desk phone, no dialing. Calls log automatically against the lead or contact with duration, notes and outcome tags, and recordings and history live on the record timeline.

01Connect telephonyTwilio, Acefone, UROperator or Ozonetel.
02Click to callAny number in the CRM dials from the browser; calls log automatically.
03Run campaignsQueued lists, auto-dial pacing, dispositions and retries.
What you get

Volume calling, organized

Calling campaigns queue lists with auto-dialer pacing, dispositions and retry scheduling for no-answers. Telephony works with Twilio, Acefone, UROperator and Ozonetel, plus Aircall integration for existing call-center setups.

Browser-based calling via Twilio
Auto-log calls to contacts and leads
Call notes and outcome tagging
Call history in contact timeline
Aircall integration for existing call centre setups

Part of Vedain, not bolted on

Dialer & Call Logs works on the same records, permissions and reports your team already uses — one platform, one price.

Email InboxSend and track from inside your CRM.Email CampaignsAutomate your outreach at scale.Email WarmupLand in the inbox, not spam.Live ChatAI answers first. Your team takes over when it matters.All 27 features

Questions

What do I need to start calling?A supported telephony account (Twilio is the fastest to set up) connected in Settings — then every phone number in the CRM becomes click-to-call.
Are calls logged automatically?Yes — duration, direction, outcome and notes save to the record without manual entry, and missed inbound calls create follow-up visibility.
Can I run outbound calling campaigns?Yes — build a list, set pacing and retry rules, and work through it with the auto-dialer while dispositions keep the list clean.
Guides & resources

Go deeper on dialer

How to Set Up and Run a Calling Campaign in Vedain CRMHelp articleFreshsales vs Pipedrive: Which CRM Works Better for Small Sales Teams in India?6 min read8 Best CRMs for Accountants in 202614 min read11 Best Lead Generation Software Tools in 202620 min readCRM Implementation Services: What They Are, Cost & Process13 min read8 Best Close CRM Alternatives in 202612 min read
Knowledge Base

Learn more about Dialer & Call Logs

Guides and best practices from our knowledge base.

Features & Modules

How to Configure the AI Chat Assistant with Your Business Knowledge

Give Vedain's AI chat assistant your business knowledge in minutes: write it yourself or let AI draft it. It answers only from your facts, 24/7.

3 min read
How-To Guides

How to Create Support Desk Tickets from Live Chat Conversations

Turn any live chat into a support ticket with one click. The full transcript travels with it — no repeating, no copy-pasting, no dropped context.

3 min read
How-To Guides

Canned Replies, File Attachments and the Pre-chat Form in Vedain Live Chat

Fast, consistent answers win chats. Vedain's canned replies let agents insert saved answers in one keystroke, both sides of the conversation can share files, and the pre-chat form captures the visitor details your team needs before the first message is sent.

3 min read
Browse all guides

Turn it on this afternoon.

Dialer & Call Logs is ready in every Vedain workspace. New here? Start with dialer and grow into the rest of the platform.

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